1. Information We Collect

When you interact with our website, request services, or communicate with our team, we may collect the following information:

Personal Information

Name

Service address

Email address

Phone number

This information may be collected through:

Contact forms

Quote requests

Appointment bookings

Phone or SMS communication

Email communication

This information allows us to respond to service inquiries, schedule work, and provide customer support.

Blue Wrench LLC does not sell or rent customer information to third parties.

2. How Your Information Is Used

Information collected may be used to:

Respond to service requests

Schedule and manage appointments

Provide estimates or quotes

Communicate regarding projects or services

Send appointment reminders or service updates

Improve our website and customer experience

Customer information is used solely for business operations and service communication.

3. SMS Messaging & Communication Consent

By providing your phone number through our website or service request forms, you consent to receive text messages from Blue Wrench LLC related to:

Appointment confirmations

Service reminders

Scheduling updates

Customer support communications

Message frequency may vary depending on service activity.

Standard message and data rates may apply.

You may opt out of SMS communications at any time by replying:

PASS

For assistance, reply:

HELP

Blue Wrench LLC does not share mobile numbers with third parties for marketing purposes.

4. Cookies & Website Tracking

Our website may use cookies and similar technologies to enhance user experience and improve website performance.

Cookies may help us:

Understand how visitors use our website

Analyze website traffic

Improve functionality and usability

Remember user preferences

These cookies do not collect sensitive personal information.

Most web browsers allow you to disable cookies through browser settings if you prefer not to allow them.

5. Payments

Blue Wrench LLC may accept payments through secure online payment systems, invoices, or other digital payment platforms.

Payment methods may include:

Credit or debit cards

Digital payment platforms

Online invoicing systems

Payment information is processed securely through third-party payment processors. Blue Wrench LLC does not store full credit card information on our servers.

6. Appointment Scheduling

When a service appointment is scheduled, time is reserved specifically for your project.

Customers are asked to provide safe and reasonable access to the service location at the scheduled appointment time.

7. Cancellation & Rescheduling Policy

We understand that schedules change and we will do our best to accommodate rescheduling requests.

Appointments canceled more than 24 hours before the scheduled service time may be rescheduled without charge.

Appointments canceled less than 24 hours before the scheduled appointment may be subject to a $25 late cancellation fee.

This helps cover reserved technician time and scheduling availability.

8. Missed Appointments or Access Issues

If our technician arrives and the job site cannot be accessed, or the customer is unavailable, the visit may be considered a missed appointment.

In these situations, a $50 service call fee may apply to cover travel time and reserved labor.

9. Deposits & Materials

Some projects may require materials to be purchased in advance.

For these projects:

Standard materials may require a 50% deposit

Special order materials may require 100% payment upfront

Material deposits help ensure materials are secured and scheduled appropriately for your project.

10. Completed Work

Because handyman services involve labor and completed work, refunds are generally not issued after work has been completed.

If there is a concern with workmanship, customers are encouraged to contact Blue Wrench LLC so we can review the situation and determine an appropriate solution.

11. Third-Party Services

Our website and business operations may use third-party tools such as:

CRM systems

scheduling platforms

payment processors

analytics tools

These services may process limited customer information necessary to operate our business.

12. Policy Updates

Blue Wrench LLC may update this policy occasionally to reflect changes in business practices or legal requirements.

The most recent version will always be available on this page.

13. Contact Information

For questions regarding this policy or your personal information, please contact:

Blue Wrench LLC
Lakeland, Florida, USA

Website: https://www.bluewrenchoffical.com

Email: [email protected]